Contact Us
Got a question about one of our reviews, spotted something that needs updating, or had a slow withdrawal experience you think we should know about? Here's how to reach us.
How to reach the team
You can email us directly at [email protected] and we'll aim to get back to you within a couple of working days. Whether it's a query about how we rank fast withdrawal casinos, a correction to a detail on one of our pages, or general feedback on the site, this is the quickest way to reach someone.
We can't act as a go-between for disputes with a specific operator, and we don't hold customer accounts or process withdrawals ourselves — we're a review and comparison site, not a casino. If you're dealing with a payment issue directly with a brand, your first port of call should always be that operator's own support team.
What we can help with
- Corrections or updates to information on any review, including bonus terms, editorial ratings or withdrawal details
- Suggestions for casinos or topics you'd like to see covered
- Feedback on your own experience with a listed site's payout speed, so we can factor it into future reviews
- General questions about how we research and rank non-GamStop casinos in the UK
What we can't help with
We're not able to resolve account-specific issues such as a delayed withdrawal, a locked account, or a bonus dispute. Those need to go to the casino's own support team, and if the issue remains unresolved, to the licensing authority named in that operator's terms. If you're worried about your own gambling habits, our responsible gambling page has practical guidance and support routes.
Before you get in touch
A lot of common questions are already answered elsewhere on the site. If you're trying to work out which fast payout casino suits you, our best online casinos UK page breaks down withdrawal speeds, payment methods and welcome offers side by side. For anything about who we are and how we put these reviews together, take a look at our About Us page, and our Terms and Conditions cover the legal detail of using this site.
Response times
We're a small editorial team, so while we try to reply within 48 hours, it can occasionally take a little longer during busy periods. Including as much detail as possible in your first message — such as which casino, which page, and what you're asking about — helps us give you a useful answer faster rather than going back and forth.
Please remember that all forms of online gambling carry risk, and you must be 18 or over to use any casino we review. If you'd rather browse first, our reviews and comparison tables are the best place to start before reaching out with a specific question.